QUASI-BIRTH-AND-DEATH PROCESSES AND QUEUEING MODELS Marcel F. Neuts, University of Arizona Quasi-birth-and-death processes (QBDs) are generalizations of simple random walk to a state space with a semi-infinite lattice structure. They arise naturally in various queueing models and have a rich mathematical theory, which will be reviewed. I shall describe several open problems and suggest QBDs whose numerical exploration will provide important new insights into various questions of applied interest.