Matstat seminar 2.2 Math Pihlsgård presenterar sitt examensarbete Martingale methods in queueing theory Abstract. Let t_n denote the first passage time to level n in a M/M/c queue The main aim of this thesis is to investigate the expectation and Laplace transform of t_n. The cases c=1 and c>1 are treated separately. Important tools in the analysis, in both cases, are martingales; the Wald martingale and the Kella-Whitt martingale. These are treated in a separate chapter. Also a chapter on regenerative processes is included, and the theory is used to obtain approximate values of Et_n in two special cases. Although the practical aspects of the problems are not emphasised, a few equations, rather well suited for computer visualization, are produced and presented graphically. Finally, the queue length process and the work load process are simulated in a few cases.